Online Sales

ORDERING

Online orders: You may place secure orders 24 hours a day at www.sailworks.com

Phone orders: For personal assistance, call our customer service line, toll free in the US & Canada at 877-639-7245 (all others +1-541-386-6561) during the hours of 8:00am to 4:30pm Pacific time, Monday through Friday, and 9:00am to 12:00pm Pacific time on Saturdays.

Dealer sales: Sailworks has a strong network of professional windsurfing retailers who stock Sailworks sails. You can locate the nearest Sailworks dealer here


CONTACTING US

Sailworks, Inc.
301 North Wasco Court
Hood River, OR
USA 97031
US & Canada toll free: 877-639-7245
tel: +1-541-386-6561
fax: +1-541-386-7245

For general inquiries or technical support, send an email to info@sailworks.com.
For inquiries on an existing order, or to place a new order, send an email to orders@sailworks.com.


SHIPPING

From time to time we will offer a Free Shipping promotion.  Free Shipping applies to most new gear orders over $300 with a shipping address in the continental USA. The Free Shipping service offering is with FedEx Ground or US Mail Ground services. Sailworks reserves the right to choose the shipping method and provider for orders qualifying for Free Shipping

The following items are specifically excluded from our Free Shipping offer:  all used equipment; booms; boards; battens; custom Mini Skeeter sails; 490cm and 520 cm masts; and board bags.

Our website has live shipping quotes based on the itmes in the shopping cart.  To receive a shipping quote add your items to your cart, proceed to checkout and input your country and zip/postal code. 

All items are securely packaged in stout cardboard cartons to ensure they arrive safely and without damage.

We use USPS, FedEx and DHL delivery services for shipping masts and sails, and mostly US Mail service for smaller items.

Delivery charges are based on weight and the dimensions of the package. Be aware that most sails and masts are considered oversize items and will be charged according to their dimensional weight. When purchasing a sail or mast, small accessory items and parts can be packed into these oversize packages at no extra shipping charge.

All shipments are sent out insured for their full replacement value for a small surcharge to the shipping cost. There is no discount available for declining the shipping insurance.

PICK UP ONLINE ORDER FROM THE LOFT

Planning a visit to the Columbia Gorge? Save on the shipping cost and pick up your order at the Sailworks loft in Hood River.

STEP ONE: Use the Sailworks address as your shipping address at checkout:

301 North Wasco Court
Hood River, OR 
USA 97031

STEP TWO: Make sure to unclick "My billing and shipping address are the same." Then input the billing address associated with your credit card to verify the payment.

STEP THREE: Use the "comments" box on the checkout page to let us know when you are coming to pickup your gear.

International Orders

For international orders, the customer pays shipping fees as part of their online order. This shipping fee does not include duty, import charges or taxes. The customer must pay any and all duty, import charges and taxes. For FedEx International shipments, FedEx handles the import and brokerage in-house, and will bill you separately for the duty and import charges.

Delivery Schedule
Most items ordered from the contiguous 48 states should arrive in 3-5 business days via FedEx Ground service. FedEx service to Canada takes 5-7 business days. Items shipped to international destinations or by other shipping services will have varying delivery schedules.

Back Orders: If your item is not in stock, we will back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait and your credit card will not be charged until we ship out the back ordered item.

Sales Tax
Sailworks is located in the State of Oregon where there is no sales tax charged on retail purchases.

Sale Exclusions
The following products are excluded from any discounts or promotional offers unless otherwise noted: used equipment, foil boards, Mini Skeeter sails, Chinook products, Nolimitz products, battens and batten parts.

Online security and why it's safe to do business with us online
We take your credit card security very seriously and have enabled a secure 128-bit encryption system for our online transactions. We do not store your personal information in clear text on any website. Sailworks.com is protected by an SSL Certificate issued by Network Solutions, a trusted internet innovator for over 15 years. SSL stands for Secure Sockets Layer, which is the standard security technology for creating an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browser remains private and secure. All Secure Link SSL certificates from Network Solutions are encrypted at 128 bits, which is the highest encryption level available. Your will know you have created an SSL link with our web server during the checkout process by seeing the "https://" at the beginning of the URL, as well as seeing the padlock icon (available in most but not all browsers) in the address bar of your browser.

NOTE: E-mail is not a secure means of transmission. Please remember, your e-mail correspondence should never include sensitive information, like credit card numbers, that you would not like to share with the general public, as e-mail is never a secure environment on the Internet.

Privacy Policy
We respect the privacy of our customers.  All information provided by customers visiting our website is kept strictly confidential. Sailworks does not share its customer information with any other party.

Cookies
We use cookies on this site. If your browser is set to reject cookies you will not be able to use the shopping cart elements of this site. Cookies are small text files that this website places on your computer to help your browser remember specific information. For example, they store your user ID and your password. They are also used in the shopping carts to allow you to choose items and leave the virtual store, then return later and find that all the items are still in your shopping cart.

Payments
Orders paid with VISA, MASTERCARD or AMERICAN EXPRESS credit cards will usually ship within 24 hours. We also accept payment via the internet through PayPal.  Money Orders, Cashiers & Certified Checks are also accepted by mail.

Return Policy

We will refund the original purchase price, excluding shipping costs, on any new product that is UNUSED and returned with all original packaging for a period of 30 days after purchase. Products that qualified for "free shipping" will be refunded at the purchase price less the actual cost of shipping. 

All sales are final on used equipment.

Warranty

Sailworks products are warranted against defects in materials and workmanship for a period of one year to the original end-user. Sailworks will repair or replace legitimate warranty claims at its sole discretion.  This warranty covers the Sailworks product only and specifically excludes transport and handling costs associated with the warranty service. Contact us or your Sailworks dealer or distributor for additional information on this process.    

All used equipment is sold as-is.

Sailworks does not provide a warranty for any product that is not produced by Sailworks. 

Manufacturers of non Sailworks products may provide other warranties, and you agree that your remedy for any defects in such products will be based solely on the warranty(s), if any, provided by those manufacturers. 

Legal Copyright

All website design, text, graphics, and the collection, selection and arrangement thereof Copyright © 1996-2024 Sailworks. All RIGHTS RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this website for the sole purpose of using this website as an information resource [or of ordering goods or services and using this site as a shopping resource]. Any other use of materials on this website [including reproduction for purposes other than noted above, modification, distribution, or reproduction] without the prior written permission of Sailworks is strictly prohibited.

Trademarks

The Sailworks® name and cog logo is a registered trademark of Sailworks Inc. The sailworks.com site and logos are trademarks of Sailworks Inc. All other trademarks, product names and company names or logos cited herein are the property of their respective owners.

Instructional Information

The information provided in the sailworks.com website is not a substitute for qualified instruction or personal experience. Sailworks assumes no liability for the use of or reliance on this information by any visitor to the sailworks.com website. It is each individual's responsibility to have the proper knowledge, experience and gear to enjoy windsurfing activities safely.

Disclaimer

Sailworks Inc. makes no claim or representation, and accepts no responsibility, regarding the quality, nature, or reliability of the sites accessible by hyperlinks from this website, or sites linking to this website.