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Online Sales

ORDERING

Online orders: You may place secure orders 24 hours a day at www.sailworks.com

Phone orders: For personal assistance, call our customer service line, toll free in the US & Canada at 877-639-7245 (all others +1-541-386-6561) during the hours of 8:00am to 5:00pm Pacific time, Monday through Friday, and 9:00am to 12:00pm Pacific time on Saturdays.

Dealer sales: Sailworks has a strong network of professional windsurfing retailers who stock Sailworks sails. You can locate the North American Sailworks dealer closest to you by clicking here, or locate our International dealers here.



CONTACTING US


Sailworks, Inc.
301 North Wasco Court
Hood River, OR
USA 97031
US & Canada toll free: 877-639-7245
tel: 541.386.6561
fax: 541.386.7245

For general inquiries, or technical support, send an email to: info@sailworks.com
For inquiries on an existing order, or to place a new order, send an email to: orders@sailworks.com



SHIPPING


All items are securely packaged in stout cardboard cartons to ensure they arrive safely and without damage.

We use FedEx and DHL delivery services for shipping masts and sails, and the US Mail service for smaller items.

Delivery charges are based on weight and the dimensions of the package. Be aware that most sails and masts are considered oversize items and will be charged according to their dimensional weight. When purchasing a sail or mast, small accessory items and parts can be packed into these oversize packages at no extra shipping charge.

For international orders, the customer must pay all duty, import charges and taxes. For FedEx International shipments, FedEx handles the import and brokerage in-house, and will bill you separately for the duty and import charges.

All shipments are sent out insured for their full replacement value for a small surcharge to the shipping cost. There is no discount available for declining the shipping insurance.

If you are planning a visit to the Columbia Gorge you can opt to save the shipping cost and pickup your order at the Sailworks loft in Hood River.

Delivery Schedule
Most items ordered from the contiguous 48 states should arrive in 3-5 business days via FedEx Ground service. FedEx Ground Service to Canada takes 5-7 business days. Items shipped to international destinations or by other shipping services will have varying delivery schedules.

Back Orders: If your item is not in stock, we will back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait and your credit card will not be charged until we ship out the backordered item.

Sales Tax
Sailworks is located in the State of Oregon where there is no sales tax charged on purchases.

Online security and why it's safe to do business with us online
We take your credit card security very seriously and have enabled a secure 128-bit encryption system for our online transactions. We do not store your personal information in clear text on any web site. Sailworks.com is protected by an SSL Certificate issued by Network Solutions, a trusted internet innovator for over 15 years. SSL stands for Secure Sockets Layer, which is the standard security technology for creating an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browser remains private and secure. All Secure Link SSL certificates from Network Solutions are encrypted at 128 bits, which is the highest encryption level available. Your will know you have created an SSL link with our web server during the checkout process by seeing the "https://" at the beginning of the URL, as well as seeing the padlock icon (available in most but not all browsers) in the address bar of your browser.

NOTE: E-mail is not a secure means of transmission. Please remember, your e-mail correspondence should never include sensitive information, like credit card numbers, that you would not like to share with the general public, as e-mail is never a secure environment on the Internet.

Privacy Policy
We respect the privacy of our customers.  All information provided by customers visiting our web site is kept strictly confidential. Sailworks does not share its customer information with any other party.

Cookies
We use cookies on this site. If your browser is set to reject cookies you will not be able to use the shopping cart elements of this site. Cookies are small text files that this web sites places on your computer to help your browser remember specific information. For example, they store your user ID and your password. They are also used in the shopping carts to allow you to choose items and leave the virtual store, then return later and find that all the items are still in your shopping cart.

Payments
Orders paid with VISA, MASTERCARD or AMERICAN EXPRESS credit cards will usually ship within 24 hours. We also accept payment via the internet through PayPal.  Money Orders, Cashiers & Certified Checks are also accepted by mail.



Return Policy
We will refund the original purchase price, excluding shipping costs, on any new product that is UNUSED and returned with all original packaging for a period of 30 days after purchase.

Warranty
Sailworks products are warrantied against defects in materials and workmanship for a period of one year to the original end-user. Contact us or your Sailworks dealer or distributor for additional information on this process.

Legal Copyright
All website design, text, graphics, and the collection, selection and arrangement thereof Copyright © 1996-2013 Sailworks. All RIGHTS RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this website for the sole purpose of using this website as an information resource [or of ordering goods or services and using this site as a shopping resource]. Any other use of materials on this website [including reproduction for purposes other than noted above, modification, distribution, or reproduction] without the prior written permission of Sailworks is strictly prohibited.

Trademarks
The Sailworks® name and cog logo is a registered trademark of Sailworks Inc. The sailworks.com site and logos are trademarks of Sailworks Inc. All other trademarks, product names and company names or logos cited herein are the property of their respective owners.

Instructional Information
The information provided in the sailworks.com website is not a substitute for qualified instruction or personal experience. Sailworks assumes no liability for the use of or reliance on this information by any visitor to the sailworks.com website. It is each individual's responsibility to have the proper knowledge, experience and gear to enjoy windsurfing activities safely.

Disclaimer
Sailworks Inc. makes no claim or representation, and accepts no responsibility, regarding the quality, nature, or reliability of the sites accessible by hyperlinks from this website, or sites linking to this website.